With over 45 years experience, Autobar know how to
deliver service.
Vending machines from Autobar currently serve over 5 million
beverages every working day, from over 100,000 customers across
Europe.
In the UK, we have a dedicated team of over 350
locally based service technicians and operators, so there is always
one close at hand.
Service is core to our values. By knowing and listening to our
customers, we feel this gives us a special advantage within the
vending industry.
At Autobar, we are continuously reviewing our service
operations. We regularly train our technical and operating
staff keeping them up-to-date on product and machine development,
plus we liaise with our European colleagues in order to find 'best
practice'.
Our service provides a range of customer focused support that
includes:
Monday to Friday coverage
(08:30am - 17:00pm)
Weekend cover
Fast, responsive service
with a high percentage first time fix rate
Fully operated
service
Knowledge and expertise
that comes from decades of experience
Contracts and preventative
maintenance
With our newly established customer service network, we aim to
give first class local care and attention to our customers on
a Regional basis, which is supported and resourced by a National
Service structure.
By passing responsibility to our Regional General Managers, we aim
to step change our performance and dramatically improve our
service, response times, communication and most importantly levels
of customer satisfaction.
full national coverage
We offer full UK coverage 7 days a week, 364 days of the
year.
If appropriate we can also offer a more bespoke service for
customers requiring a specific level of service performance to meet
individual business needs.
The reputation of our service engineers is highlighted by the
ability to 'first time fix' in over 9 out of 10 breakdown calls.
This means you are not without a machine for any longer than you
need to be.
Total peace of mind.
Let Autobar UK take care of all your Technical Service
needs.